You’re never on your own. We’re here from day one.
Studying in a new country comes with challenges that go beyond the classroom. At Evantaa Institute, we believe that when students feel supported — personally, academically and practically — they perform better and enjoy their time in Australia more.
That’s why Student Services isn’t a last resort — it’s a first stop. Whether you have a question about your course, need help settling in, want to talk through a personal matter, or just don’t know who to contact, our team is here, and there’s no charge for any of it.
Within your first two weeks, a member of our team will check in with you directly to make sure you’re on track and comfortable. After that, we’re always available — in person, by phone, or by email. All student support services provided directly by Evantaa Institute are free of charge; if we refer you to an external service, we’ll help you arrange it (external providers’ fees are your responsibility, though some may be partially covered by your OSHC).
Who to contact
Use the table below to find the right contact for your situation. All student support services provided directly by Evantaa Institute are free of charge.
| Issue | Contact | What will happen | Contact details |
|---|---|---|---|
| Academic issues Course progress Attendance Assessment queries Homework Credit Transfer / RPL | Student Support Team | You will be assisted. Your trainer or support officer will listen, provide guidance, and arrange extra support, re-assessment, or an intervention strategy where needed. | support@evantaa.edu.au |
| Student records Attendance records Course progress records | Student Support Team | Your records will be made available and explained. Any errors or omissions will be corrected promptly. | support@evantaa.edu.au |
| Personal welfare Housing Transport Loneliness or homesickness Harassment or discrimination Family matters Mental health concerns Notice of intention to report | Student Welfare Officer | You will be given confidential advice and support. Details of external support services will be provided where needed. Referrals to external services can be arranged at no cost to you. | support@evantaa.edu.au |
| Fees and payment plans Refund requests Access to financial records | Accounts Team | Your fee records will be explained. Payment plans and options will be discussed. Refund requests will be processed in accordance with our Refunds Policy. | accounts@evantaa.edu.au |
| Admissions Enrolment queries Offer letters Course transfers Deferment or suspension | Admissions Team | You will be guided through the process. Offer letters, CoE documents and enrolment changes will be managed by this team. | admissions@evantaa.edu.au offers@evantaa.edu.au |
| General enquiries | Administration | You will be directed to the right person or team. | info@evantaa.edu.au admin@evantaa.edu.au |
| Visa matters | Department of Home Affairs | You will receive official government advice. Evantaa staff cannot provide immigration advice — please contact the DHA directly. | homeaffairs.gov.au Phone: 131 881 (in Australia) |
| ESOS rights and responsibilities | Department of Education (Australian Government) | You will receive official guidance on your rights as an international student under the ESOS Act. | internationaleducation.gov.au ESOS Helpline: +61 2 6240 5069 |
| Overseas Students Ombudsman (complaints about your provider) | Overseas Students Ombudsman | An independent body that investigates complaints about registered providers. Free and confidential. | ombudsman.gov.au/oso Phone: 1300 362 072 |
Support areas
Academic support
Falling behind in a unit? Unsure about an assessment? Struggling with attendance? Don’t wait until it becomes a bigger problem. Our academic support team works with you and your trainer to find solutions — extra guidance, a reassessment arrangement, or a formal intervention plan. We also process Credit Transfer and Recognition of Prior Learning (RPL) applications if you have prior study or work experience relevant to your course.
Contact: support@evantaa.edu.au
Personal welfare and wellbeing
Moving to a new country is exciting — and it can also be isolating, stressful and overwhelming at times. If you’re experiencing homesickness, relationship difficulties, financial stress, housing issues, harassment, or anything else affecting your wellbeing, our welfare team is here to listen and help. We can provide direct support or connect you with the right external services. Everything is handled confidentially.
Contact: support@evantaa.edu.au
Fees, payments and refunds
Have a question about your invoice, need to set up a payment plan, or want to submit a refund request? Our accounts team handles all fee-related matters and can explain your options clearly. All processes follow our published Fees Policy and Refunds Policy.
Contact: accounts@evantaa.edu.au
Admissions and enrolment changes
Need to change your course, defer your start date, or update your enrolment details? The admissions team manages all enrolment documentation — from initial offer letters and CoE issuance through to course transfers and suspensions. Contact us early if you’re considering any changes, as some have visa implications.
Contact: admissions@evantaa.edu.au · offers@evantaa.edu.au
Key contacts
| Role | Phone | |
|---|---|---|
| Chief Executive Officer Sahil Duggal | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | sahil@evantaa.edu.au |
| Admissions & Enrolment | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | admissions@evantaa.edu.au offers@evantaa.edu.au |
| Student Welfare & Support | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | support@evantaa.edu.au |
| Accounts & Fees | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | accounts@evantaa.edu.au |
| General Administration | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | info@evantaa.edu.au admin@evantaa.edu.au |
| After-hours (emergency) | (03) 7068 8413 (Melbourne) (07) 2146 3166 (Brisbane) | info@evantaa.edu.au |
Your rights as an international student
As an international student studying in Australia, you have important protections under the ESOS Act and the National Code of Practice 2018. These include:
- The right to accurate information — about your course, fees and provider obligations before you enrol.
- The right to a formal complaints and appeals process — if you’re unhappy with a decision Evantaa Institute has made.
- The right to access the Overseas Students Ombudsman — a free, independent service that investigates complaints about registered providers.
- The right to transfer providers — from 2 October 2026 until 30 June 2027, after completing 12 months of your principal course, then the first six months again from 1 July 2027 (some conditions apply — speak to our team first).
These rights are in addition to your protections under Australian Consumer Law.
For visa-related matters, contact the Department of Home Affairs directly at homeaffairs.gov.au or call 131 881 (within Australia). Evantaa staff cannot provide immigration advice.
Useful external links
The following official government websites provide information on visa matters, student rights and support services for international students in Australia.
| Resource | Website | Phone |
|---|---|---|
| Department of Home Affairs — visa information | homeaffairs.gov.au | 131 881 |
| Australian Government — International Education (ESOS Act) | internationaleducation.gov.au | ESOS Helpline: +61 2 6240 5069 |
| Overseas Students Ombudsman — complaints and appeals | ombudsman.gov.au/oso | 1300 362 072 |
| Unique Student Identifier (USI) | usi.gov.au | — |
| Department of Home Affairs — ImmiAccount (visa applications) | immi.homeaffairs.gov.au | — |
Police, fire and ambulance — free from any phone, any time.